Refund policy
Thank you for shopping with Keeley Knots! Each item is handmade with care, and we want you to feel confident in your purchase.
↩️ Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
You’ll also need the receipt or proof of purchase.
To start a return, please contact us at
keeleyknots@gmail.com.
If your return is accepted, we’ll send you instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
⚠️ Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
🚫 Exceptions / Non-returnable Items
Certain types of items cannot be returned, including custom or made-to-order items, personalized items, sale items, and gift cards.
Because our items are handmade, slight variations in color, texture, or sizing are not considered defects.
🔁 Exchanges
The fastest way to ensure you get what you want is to return the item you have.
Once the return is accepted, you may place a separate order for the new item.
🇪🇺 European Union 14-Day Cooling-Off Period
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
Items must be returned in the same condition they were received, unworn or unused, with tags and original packaging.
💳 Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved.
If approved, you’ll be automatically refunded to your original payment method within 7–10 business days.
If more than 15 business days have passed since your refund was approved, please contact us at
keeleyknots@gmail.com.