Shipping policy
Thank you for shopping with Keeley Knots! Each item is handmade with care, and we truly appreciate your patience while your order is prepared and shipped.
🧶 Processing Time
All items are handmade with care. Ready-to-ship items are already made and will ship within 1–3 business days.
Processing time does not include shipping time.
Orders are not processed or shipped on weekends or holidays.
If there is a delay or issue with your order, you will be contacted promptly.
🚚 Shipping Methods & Rates
We currently ship within the United States only.
Shipping rates are calculated at checkout based on your location and order size.
Orders are shipped via USPS.
Estimated delivery times shown at checkout are estimates and are not guaranteed.
✨ Free Shipping
We offer FREE standard shipping on all U.S. orders over $200.
Free shipping is automatically applied at checkout when the order total qualifies.
📍 Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear.
📦 Lost, Delayed, or Stolen Packages
Once an order has been handed over to the shipping carrier, we are not responsible for delays, lost, or stolen packages caused by the carrier.
If your package appears lost or delayed, please contact the carrier directly using your tracking number.
You may also reach out to us, and we’ll do our best to help.
🏠 Incorrect Address
Please double-check your shipping address before completing your order.
We are not responsible for orders shipped to incorrect addresses provided at checkout.
Packages returned due to address errors may require additional shipping fees to be resent.
💌 Questions?
If you have any questions about shipping, feel free to contact us at:
Email: keeleyknots@gmail.com